At Rivalta Rental Cars, your privacy and trust are our top priorities. This policy explains how we collect, use, and protect your personal information when you interact with our website, social platforms, or rental services. Please take a moment to read it carefully so you understand how we handle your data in accordance with our standards of prestige, trust, and safety.

When We Collect Information

We collect information from you when you:

  1. Make a booking or request a quote through our website or WhatsApp
  2. Subscribe to our updates or promotional offers
  3. Contact us through a form, email, or phone call
  4. Interact with our website or social media accounts

We only collect information that is necessary to provide you with a smooth and secure experience.

What Information We Collect

Depending on your interaction, we may collect:

  • Personal Details: Name, contact number, email address, driver’s license, passport, or Emirates ID
  • Booking Information: Vehicle selection, rental dates, delivery location, and preferences
  • Payment Details: Processed securely through authorized payment gateways (we do not store credit card data)
  • Technical Data: IP address, browser type, and usage statistics to help us improve our website
How We Use Your Information

The information we collect is used to:

  • Process and confirm your bookings
  • Communicate with you regarding your reservation or inquiry
  • Improve our customer service and website functionality
  • Send updates, offers, or promotions (only if you opt in)
  • Comply with UAE legal and regulatory requirements

We will never collect unnecessary data or use your information without your consent.

How We Protect Your Information

Your security is our responsibility. We use multiple layers of protection to keep your data safe:

  • SSL (Secure Socket Layer) encryption on all data transmissions
  • Secure servers and password-protected databases
  • Limited access to personal information  only authorized staff can view or manage it
  • Regular system checks to identify and prevent potential vulnerabilities

All payments are processed through trusted third-party gateways, ensuring your sensitive information is never stored on our servers.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect anonymous data about site performance and traffic. Cookies help us understand how visitors use our site so we can make it faster, easier, and more intuitive. You may disable cookies in your browser settings at any time, but please note that some website features may not function optimally without them.

Third-Party Disclosure

We do not sell, trade, or share your personal information with outside parties. However, we may share limited data with trusted service partners such as insurance providers, payment processors, or roadside assistance when necessary to fulfill your booking or legal obligations.

Third-Party Links

Our website may occasionally link to external sites, for example hotel or event partners. Rivalta Rental Cars is not responsible for the privacy practices of these websites. We encourage you to review their policies before sharing any personal data.

Your Rights

You have full control over your personal information. You may:

  • Request access to your data
  • Ask for corrections or updates
  • Request deletion of your information, subject to legal retention requirements
  • Opt out of marketing communications at any time
Policy Updates

We may update this Privacy Policy from time to time to reflect new features, legal changes, or improvements in how we protect your information. All updates will be posted on this page with a revised date.

Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please reach out to us directly:

Email: info@rivalta.ae
Phone / WhatsApp: +971 55 116 8313
Website: www.rivalta.ae

At Rivalta Rental Cars, we value your confidence and we’re committed to protecting it on every drive.